Privacy Policy
Which data we process, and why.
About our privacy policy
Schreuder E-Commerce BV places great value on your privacy. We therefore only process data that we need for (the improvement of) our services, and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services accessible through it provided by Schreuder E-Commerce BV. The effective date of these terms is 25.05.2018; upon publication of a new version, all previous versions lose their validity. This privacy policy describes which data about you we collect, what this data is used for and with whom and under what conditions this data may be shared with third parties, if applicable. We also explain how we store your data and how we protect your data from misuse, as well as what rights you have
with regard to the personal data you have provided to us.
If you have any questions about our privacy policy, you can contact our data protection officer; the contact details can be found at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and for whom the data is accessible.
Webshop software
FEDON
Our webshop was developed with software from FEDON. Personal data you provide to us for our services is shared with this company. FEDON has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. FEDON is obliged, under the agreement concluded with them, to take appropriate security measures. These security measures consist of applying SSL encryption and a strict password policy. FEDON does not use cookies to collect technical information about your use of the software, so no personal data is collected and/or stored via cookies.
Web hosting
FEDON
We use web hosting services from FEDON. FEDON processes personal data on our behalf and does not use your data for its own purposes. However, this company may collect metadata about the use of the services. This is not personal data. FEDON has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. FEDON is obliged to maintain confidentiality under the agreement.
Microsoft Office 365
For our regular business email traffic, we use the services of Microsoft Office 365. This company has taken appropriate technical and organisational measures to prevent misuse, loss and damage of your and our data as much as possible. Microsoft Office 365 does not have access to our mailbox and we treat all our email traffic confidentially.
Chat support
Smartsupp Chat
We use chat services from Smartsupp Chat. Smartsupp Chat processes personal data on our behalf and does not use your data for its own purposes. However, this company may collect metadata about the use of the services. This is not personal data. Smartsupp Chat has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Smartsupp Chat is obliged to maintain confidentiality under the agreement.
Payment service providers
Rabo Omnikassa
For processing (part of) the payments in our webshop, we use the platform of Rabo Omnikassa. Rabo Omnikassa processes your name, address and place of residence details as well as your payment data, such as your bank account or credit card number. Rabo Omnikassa has taken appropriate technical and organisational measures to protect your personal data. Rabo Omnikassa reserves the right to use your data to further improve the service and, in this context, to share (anonymised) data with third parties. In the event of an application for a deferred payment
(credit facility), Rabo Omnikassa shares personal data and information about your financial situation with credit assessors.
All the guarantees mentioned above regarding the protection of your personal data also apply to the parts of the service provided by Rabo Omnikassa for which they engage third parties. Rabo Omnikassa does not retain your data for longer than permitted by the applicable statutory periods.
Reviews
WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and an email address. WebwinkelKeur shares this data with us so that we can match the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to obtain clarification about your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data exclusively for the purpose of inviting you to leave a review. WebwinkelKeur has
taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide the service, for which we have given WebwinkelKeur permission. All the guarantees mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
When you place an order with us, it is our responsibility to deliver your parcel to you. We use the services of PostNL to carry out deliveries. For this, it is necessary for us to share your name, address and place of residence details with PostNL. PostNL uses this data exclusively to fulfil the contract. If PostNL engages subcontractors, PostNL also makes your data available to these companies.
GLS
When you place an order with us, it is our responsibility to deliver your parcel to you. We use the services of GLS to carry out deliveries. For this, it is necessary for us to share your name, address and place of residence details with GLS. GLS uses this data exclusively to fulfil the contract. If GLS engages subcontractors, GLS also makes your data available to these companies.
Invoicing and accounting
Unit4
For the management of our administration and accounting, we use the services of Unit4. We share your name, address and place of residence details as well as details of your order. This data is used for managing sales invoices. For the management of our administration and accounting, we use the services of Unit4. We share your name, address and place of residence details as well as details of your order. This data is used for managing sales invoices. Your personal data is transmitted and stored securely. Unit4 is obliged to maintain confidentiality and will treat your data as confidential. Unit4 does not use your personal data for purposes other than those described above.
External sales channels
Marktplaats.nl
We sell (part of) our items via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data from loss and unauthorised use.
Purpose of data processing
General purpose of processing
We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the order you have placed with us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time other than at your request, we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. All these third parties are obliged to maintain confidentiality, either under the agreement between them and us, or by oath, or by statutory obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our service. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, Schreuder E-Commerce BV may be obliged, due to a statutory obligation, to share your data in connection with government tax or criminal investigations. In such a case, we are compelled to share your data, but we will contest this within the legal possibilities available to us.
Retention periods
We retain your data for as long as you remain a customer with us. This means that we keep your customer profile until you inform us that you no longer wish to use our services. If you inform us of this, we will treat this as a deletion request at the same time. Due to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the corresponding statutory period applies. However, employees no longer have access to your customer profile or to documents we have created in connection with your order.
Your rights
Under applicable Dutch and European legislation, you, as the data subject, have certain rights with regard to the personal data processed by us or on our behalf. Below we explain which rights these are and how you can exercise them.
To prevent misuse, we generally only send copies of your data to the email address already known to us. If you wish to receive the data at a different email address, or for example by post, we ask you to verify your identity. We keep a record of the requests processed; in the event of a deletion request, we keep anonymised data. All copies of data are provided to you in the machine-readable data format we use within our systems.
You always have the right to file a complaint with the Autoriteit Persoonsgegevens if you suspect that we are using your personal data improperly.
Right of access
You always have the right to view the data we process (or have processed) that relates to you or can be traced back to you. You can submit such a request to our data protection officer. You will then receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to the email address known to us, together with an overview of the processors managing this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you corrected. You can submit such a request to our data protection officer. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been corrected.
Right to restriction of processing
You always have the right to restrict the processing of the data we process (or have processed) that relates to you or can be traced back to you. You can submit such a request to our data protection officer. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you transferred by another party. You can submit such a request to our data protection officer. You will then receive a response to your request within 30 days. If your request is granted, we will send copies of all data processed about you, which we or other processors or third parties on our behalf have processed, to the email address known to us. In all likelihood, we will no longer be able to continue the service in such a case, as the secure linking of data sets can no longer be guaranteed.
Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Schreuder E-Commerce BV. If you object, we will immediately suspend the data processing until a decision has been made regarding your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and will then permanently cease the processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in a way to which this right applies. Should you believe that this is nevertheless the case, please contact our data protection officer.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and obtain reports on how visitors use the website. This processor may be obliged, under applicable laws and regulations, to grant access to this data. We have not allowed Google to use the Analytics information obtained for other Google services. These are functional cookies, for which no prior consent is therefore required. In addition, we have set up or agreed the following with Google Analytics:
- We use Google Analytics cookies;
- We have concluded a data processing agreement with Google;
- We have masked the last octet of the IP address;
- We have disabled “data sharing”;
- We do not use any other Google services in combination with the Google Analytics cookies.
Third-party cookies
If software solutions from third-party providers use cookies, this will be stated in this privacy policy.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most up-to-date version on this page. If the new privacy policy affects the way we process data already collected about you, we will inform you of this by email.
Contact details
Schreuder E-Commerce BV
Sterrenlaan 7
2743 LW Waddinxveen
Netherlands
T +31 (0)182-756629
E info@schreuder-e-commerce.com
Data protection officer
Maarten Schreuder