Warranty and Complaints
What to do if a product is not in order.
Warranty
We value our products and therefore naturally do our utmost to deliver them to you in top condition. Nevertheless, it occasionally happens that an order is damaged during transport or that something else occurs entitling you to a warranty claim. By law, you are required to inform us within two months of discovering the defect. If the defect is covered by the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something does not go entirely according to plan. We recommend that you first report complaints to us by sending an email to info@schreuder-e-commerce.com. If this does not lead to a solution, you have the option of registering your dispute for mediation with the Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. Since 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the European Union's platform.